Contact us:
Phone: Area code 908 510-1621
Email: audubonart@aol.com
CUSTOMER SERVICE INFORMATION
("The dull world of commerce." John James Audubon)
GUARANTEE AND RETURNS: We guarantee our prints and your satisfaction. If the prints are damaged in any way, or if for any reason you wish to return them, simply return them in the original packaging material within 14 days of their delivery to you. We will refund the entire purchase price, excluding shipping.
PURCHASING: You may purchase our prints right here from this website, by phone at 908 510-1621, through the New York Times at http://www.nytstore.com/Audubon_Prints , The New-York Historical Society on Central Park West, The Audubon House & Gallery in Key West, FL (just steps from the cruise ship docks), The Taylor Clark Gallery in Baton Rouge, LA, and in other fine galleries.
SECURITY: Credit cards are securely processed through Trustcommerce, or PayPal when you select the Paypal option during checkout. We are also happy to receive your phone orders (908 510-1621) or mail orders.
CHECKS: You may also write out a check. Audubon, himself a prolific writer, would have wanted it that way. We hold shipments for 10 business days until the checks clear.
PRIVACY: We respect your privacy and personal information. We do not give out your contact information to anyone. The only time you may receive a phone call from us is if we have a question about your order. Our shopping cart asks for your phone number as we give it to the FedEx driver in case he has trouble finding you. We collect your email address so that FedEx can send you the tracking number.
FRAMING: We sell our prints unframed. Most folks bring their prints to their local framer, although we can arrange to have them framed for you. You may also purchase the prints through The New York Times online store, and choose their framing option. We suggest you tell your framer to frame according to archival or conservation standards, and that you bring along a photo of where the frame will hang, as this will assist them in choosing a frame that complements the print and also fits in with your home scheme. Click Resources above for some fine information relative to framing.
SHIPPING: We ship through FedEx domestically and USPS International First Class. We generally ship our unframed prints the day following your order, so you can expect to receive your order within one week. If you provide an email address, we will have FedEx send you the tracking number. We ship our unframed prints rolled in a very strong art mailing tube. This is the safest way to ship fine art. However, we will ship prints flat upon the customer's request. Simply let us know your wish in the message box at checkout.
Shipping expense is calculated at checkout. If we have your email address, we will send you the tracking number. Dometic shipping is generally $16.
At times we have a free shipping promotion. International shipping is at cost and is added to your charge card at the time of shipping. Please email us if you would like to determine the exact cost prior to shipping. All customs and other such import fees are paid by the purchaser.
Taking
a cruise to KEY WEST?
Visit the
Audubon House and
Gallery, one of America's leading centers for Audubon originals and fine
reproductions. Just steps away from the cruise dock on Whitehead Avenue. You
may purchase Princetons there and have them waiting for you when you arrive
back home from your vacation.
Need
your Audubon originals cleaned, repaired or restored? We take all our work
to the Philadelphia Print Shop on Germantown Avenue in Philadelphia. click
on the image to go to their website, or click here for their
restoration services.
The Philadelphia Print Shop is also a prime
source for Audubon originals.
Our
last show in New Jersey. From time to time we hold Audubon print shows in various cities, where
we exhibit not only our own prints, but hundreds of originals. Click the
image for a better view, and watch this space for announcements of future
shows.